Some things you didn't know about us

To view our flash presentation, click here

MISSION STATEMENT

Independent IT provides a holistic service for the users of information technology through needs driven problem solving. Our service adds value to the standard of living of individual clients, ease of business operations and efficiency in Government Departments. Our focus is reflected in our Slogan: "We fill the Gap!"

Our mission statement is anchored in the corporate values of Independent IT:

• Knowledge
• Reliability
• Trust and
• World class service

ORGANISATIONAL STRUCTURE

The organisational structure of Independent IT is built on our core values thus enabling our company as a third party service provider to offer built-in guarantees of:

• World class trained and skilled staff on the Help Desk to ensure immediate addressing of challenges.

• Full back-up service in an integrated system.

• Guaranteed installations and service warrantee.

• Guaranteed response times.

• Focus on minimum down time.

SUPPORT AND MAINTENANCE SERVICES

Services are focused on the needs of our customers under terms negotiated to suit the customer’s requirements and budget.

Our organisational structure pivots around the HELP DESK. The Help Desk interfaces between the customer and Independent IT where on-line fault reporting is facilitated. The Help Desk ensures effective and efficient first line diagnostics and monitor escalation procedures. The Help Desk is utilised as a powerful management tool for our company to ensure quality control on all levels of service. A call registered at the Help Desk provides management with vital information on performance levels and ensures pro-active system development focussed on the needs of our customers.

TIME AND MATERIAL SUPPORT

Time and material support is based on an agreement with our customer for on site support. Guarantees are provided in terms of:

• Fixed response time

• Fixed hourly billing rate

• Full parts back up as required.

TRAINING AND DEVELOPMENT

We are committed to the continuous improvement of the standard of training and development of our individual customers. Every consultant from our company is also dedicated to the on-site training and skill development of our customers.

WARRANTY SOLUTIONS

Our warranty applies to the replacement of all goods and hardware under warranty.

TECHNICAL SUPPORT

Technical support is focused on problem solving and determined by the meeting of the needs of our customer. Technical support consists of telephonic support and/or on-site technical assistance.

MAINTENANCE SERVICES

The maintenance service contract is an integral part of the negotiated contract with our customer to maintain all information technology.

ELECTRONIC COMMUNICATION

Communication is the key factor for Independent IT in maintaining information technology superiority over our competitors, hence the formation of the Electronic Communication Department which renders a comprehensive service in all dial-up, TCP/IP and software driven electronic communications.

The Department is also geared to provide full hardware and software support.

INTERNET DEVELOPMENT

Independent IT has recently launched an internet development department. The level of development can be seen by the look of our website (www.i-online.co.za) as well as the functionality and ease of use of our website. Our developers are of the highest standard, in their work history having worked on previous projects such as Ford Motor Company's Buyer Connection (http://www.fordjourney.co.za and http://www.mazdaexperience.co.za) as well as numerous other blue chip corporate clients.

NETWORK CONSULTING

Network consulting provides an independent assessment, implementation, strategy formulation and change management of data and local area networks in order to assist customers in their focus on Asset Management Control.

INSTALLATION AND CABLING SERVICES

Lifeline IT offers the following services in this regard:

• Full site planning

• Installation of hardware

• Cabling and electrical reticulation infrastructures.

PROJECT MANAGEMENT

The Department renders a service in connection with cabling projects, all installations, software implementation, upgrades and other elements as required by the customer. The Project Department accommodates the Consulting Department in supplying a 24-hour multi-skilled support division through highly skilled computer engineers.

SOCIAL COMMITMENT

Peter Drucker (a business analyst) once made the statement that"…a business is a human organisation made or broken by its people". Independent IT is built and managed on this sound principle and is committed to the development of our employees on all levels. Employees are evaluated by a proven merit assessment system and training, development and promotion is purely based on merit and ability. Our company is committed to equal opportunities for all our employees and is committed to contribute to reconstruction and development in our country, hence our direct association with the Department of Welfare on a business level.